FAQS | For You

About Oqea

What can I use Oqea for?

With Oqea, you can track your mood and progress, add notes, events and tasks into your Journey, and access self-help tools. You can also contact your doctor through secure video consulting and internal messaging. We know the time between appointments can be tricky to navigate, and the healthcare system even trickier. That’s why we created Oqea, to help be your guide with your wellbeing needs at your fingertips.

How do I access Oqea?

Oqea is accessible through our brand new App. Download it now from the Google Play Store or Apple Store.

Is my information safe?

Who protects my information?

Your privacy is important to us. We understand how important it is to protect your personal and confidential information. Members of our Technical Team have been managing and securing the most sensitive health care information within electronic systems for well over 10 years.

How does Oqea protect my information?

You can be assured that Oqea uses comprehensive data security practices included data encryption, two factor authentication, application firewalls and vulnerability detection systems to keep both our system, and your data safe at all times. Our application and data is stored and handled within Australia's most certified secure data centre operated by Microsoft Azure.

How do I get started?

How do I sign up to Oqea?

To get started, download our Oqea App from the Google Play Store or Apple Store. Select the ‘Register now’ option at the bottom of the login page and follow the three easy steps to create your free account!

Is there a minimum age for using Oqea?

You can be of any age to use the Oqea platform. If you are below 18 years of age, you will need your parent or guardian’s consent upon registration.

Pricing

How much does it cost?

Our philosophy is putting people first, and all people deserve accessible and low cost wellbeing support. That’s why we’ve created a free version of Oqea, with no payment or subscription required. Coming soon, we will be releasing a premium version of Oqea with additional features, valued at $10 per month.

Tech Support

I'm having trouble logging in. What do I do?

On the Oqea App, click on the ‘Forgot password’ link to reset your password. If you are still having trouble, contact us at info@oqea.com.

I have feedback on the platform. How do I get in touch?

If you are experiencing any technical bugs, have any concerns or queries please click on the ‘Feedback’ button (found in the Journey tab) when logged into Oqea App. Please include as much information as possible, and we will aim to get back to you within 48 hours. Alternatively, you can contact us at feedback@oqea.com.

I'm concerned about conduct of other members on the platform. What do I do about it?

The Oqea platform is a place for connection, learning and growth. We believe in creating an environment which supports and uplifts our community members. We have a zero-tolerance policy to abusive, offensive, or inappropriate conduct on our platform. If you have any concerns in to relation to inappropriate conduct please get in touch at info@oqea.com.

FAQ's