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About Oqea

What can I use Oqea for?

With Oqea, you can track your mood and progress, add notes, events and tasks into your Journey, and access self-help tools. You can also contact your doctor through secure video consulting and internal messaging. We know the time between appointments can be tricky to navigate, and the healthcare system even trickier. That’s why we created Oqea, to help be your guide with your wellbeing needs at your fingertips.

Do I pay extra for online appointment booking and billing?

Upon processing transaction there will be a 5% surcharge added. There are no additional costs added to your membership.

Is my information safe?

Who protects my information?

Your privacy is important to us. We understand how important it is to protect your personal and confidential information. Members of our Technical Team have been managing and securing the most sensitive health care information within electronic systems for well over 10 years.

How does Oqea protect my information?

You can be assured that Oqea uses comprehensive data security practices included data encryption, two factor authentication, application firewalls and vulnerability detection systems to keep both our system, and your data safe at all times. Our application and data is stored and handled within Australia's most certified secure data centre operated by Microsoft Azure. Check out our infographic on how to stay safe online.

How do I get started?

How do I sign up to Oqea?

To get started with Oqea visit the Get Started page. Remember you will need to enter the name of your current provider and their practice. Registration takes less than two minutes!

Is there a minimum age for using Oqea?

You can be of any age to use the Oqea platform. Note, if your clients are below 18 years of age, they will need their parent or guardian's consent before signing up.

Pricing

How much does it cost?

There is a basic and premium version. The basic version is free of charge! The premium version is just $10 per month or $120 per year.

Tech Support

I'm having trouble logging in. What do I do?

Click on the button "forgot your password" on your member login page. You will receive an email to your chosen email address. Click on the link within the email and reset your password.

I have feedback on the platform. How do I get in touch?

If you are experiencing any technical bugs, have any concerns or queries please click on the ‘Feedback’ button when logged into Oqea. Please include as much information as possible, and we will aim to get back to you within 48 hours. Alternatively, you can contact our Operations Assistant directly at chantelle@oqea.com.

I'm concerned about conduct of other members on the platform. What do I do about it?

The Oqea platform is a place for connection, learning and growth. We believe in creating an environment which supports and uplifts our community members. We have a zero-tolerance policy to abusive, offensive, or inappropriate conduct on our platform. If you have any concerns in to relation to inappropriate conduct please get in touch at info@oqea.com.