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FAQ's

Source: Jeremy Perkins

About Oqea

What can I use Oqea for?

Oqea is the complete toolkit for delivering online health support services to your clients. Use the platform to send and receive online assessments, track client mood and wellbeing ratings through daily health insights and provide added value through educational resources available on the platform. All actions are logged in on your client’s activity stream, a detailed record of all correspondence, voice and video calls(including duration) and tasks. Don’t waste time searching for old records again!

What can my clients use Oqea for?

Clients can track their mood and goal progress by adding notes, events and tasks into their Journey, as well as accessing self-help tools. They can also search the Oqea community marketplace for recommended health professionals, current articles and programs. Most importantly, your clients have the power to take the driver’s seat in their wellbeing journey with a tool that is customisable to their lifestyle and needs.

Is my information safe?

Who protects my information?

Your privacy is important to us. We understand how important it is to protect your personal and confidential information. Members of our Technical Team have been managing and securing the most sensitive health care information within electronic systems for well over 10 years.

How does Oqea protect my information?

You can be assured that Oqea uses comprehensive data security practices included data encryption, two factor authentication, application firewalls and vulnerability detection systems to keep both our system, and your data safe at all times. Our application and data is stored and handled within Australia's most certified secure data centre operated by Microsoft Azure. Check out our infographic on how to stay safe online.

How do I get started?

How do I sign up to Oqea as a provider?

We would love to hear from you. Please get in touch on info@oqea.com to register your interest. We will process your request in a timely manner. Please note we will require your provider credentials including provider number, certifications and workplace information.

Is there a minimum age for using Oqea?

You can be of any age to use the Oqea platform. Note, if your clients are below 18 years of age, they will need their parent or guardian's consent before signing up.

How do I register my clients on Oqea?

Oqea is easily accessible and registration takes under two minutes. To get started, they just need to download our Oqea App from the Google Play Store or Apple Store, and select the ‘Register now’ option at the bottom of the login page.
You can also send individual invitations by selecting Add Member on your Oqea dashboard, and entering their demographic details. They will receive a personalised link to register via email or SMS (whichever you choose).

Pricing

How much does it cost to be a part of the Oqea provider network?

It is free for providers to join the Oqea marketplace, please get in touch with us for more information info@oqea.com.

Do I pay extra for online appointment booking and billing?

Upon processing transactions through Oqea, there will be a 3% - 10% surcharge added (depending on the type of service).

Tech Support

I'm having trouble logging in. What do I do?

Click on the button "forgot your password" on your provider login page. You will receive an email to your chosen email address. Click on the link within the email and reset your password.

I have feedback on the platform. How do I get in touch?

If you are experiencing     any technical bugs, have any concerns or queries please click on the ‘Feedback’ tab when logged into the Oqea provider portal. Please include as much information as possible, and we will aim to get back to you within 48 hours. Alternatively, you can contact us at feedback@oqea.com.

I'm concerned about conduct of other members on the platform. What do I do about it?

The Oqea platform is a place for connection, learning and growth. We believe in creating an environment which supports and uplifts our community members. We have a zero-tolerance policy to abusive, offensive, or inappropriate conduct on our platform. If you have any concerns in to relation to inappropriate conduct please get in touch at info@oqea.com.